How to find a Kaleidescape server with unknown IP address

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There are 3 ways.:

First and easiest:  Using local link (Kaleidescape KB article [K000037])

In the rare case that the Kaleidescape server has an unknown static IP address and the server is on a different subnet than the computer, it is possible to access the browser interface using an alternate address, known as the link local address.

Follow the procedure below to access the browser interface of the Kaleidescape server using the link local address. You should understand networking in the Windows operating system to safely make the changes. Before you attempt this procedure, try the other methods described in www.kaleidescape.com/go/browser-interface.

  1. Use a computer with a Windows operating system. (The following steps are for Windows XP.)
  2. Connect the computer by an Ethernet patch cable to the same switch as the Kaleidescape server. A wireless connection will not work.
  3. Disable any firewall.
  4. Check that NetBIOS name resolution is enabled. If not, install Bonjour Print Services for Windows according to the instructions at http://support.apple.com/kb/DL999.
  5. On the computer, select Start > Settings > Network Connections > LAN. The LAN Status window appears.
  6. Click Properties. The LAN Properties window appears.
  7. In the LAN Properties window, scroll down the list of items and select Internet Protocol (TCP/IP). Click Properties. The Internet Protocol (TCP/IP) Properties window appears.
  8. Take note of the settings in the Internet Protocol (TCP/IP) Properties window. You will change these settings, and then undo the changes.
  9. Click Use the following IP address and type 169.254.101.101 for IP address and 255.255.0.0 for Subnet mask. Do not change any other fields.
  10. Click OK. The Internet Protocol (TCP/IP) Properties window closes.
  11. Click Close in the LAN Properties window.
  12. Click Close in the LAN Status window, if still open.
  13. Check that the Kaleidescape server is powered on and connected to the network switch; the server front panel should glow blue.
  14. Find the serial number of the server.
  15. The link local address of the server is ll- followed by the 12-character serial number of the server. Here “ll” is two instances of the letter l. For example, if the server serial number is 0000 0001A2B3, then the link local address is ll-00000001A2B3. Enter http://ll-00000001A2B3 in a web browser. The browser interface should appear.
  16. In the browser interface, select the SETTINGS tab, then select Components in the second row of tab. Click the Settings button for the server. The Network Settings window appears. Configure the network.
  17. After the Kaleidescape System has been configured, undo the link local address. The link local address is not suitable for normal operation. To undo the link local address, select Start > Settings > Network Connections > LAN on the computer. In the LAN Status window, click Properties. In the LAN Properties window, select Internet Protocol (TCP/IP) and click Properties. Reset the settings in the Internet Protocol (TCP/IP) Properties window to the original settings previously noted. Click OK, then click Close in the LAN Properties window.

The procedure for Mac users is similar, but append “.local” to link local address, for example, http://ll-00000001A2B3.local.

Second way: Take a serial capture (Kaleidescape KB article [K000074])

Don’t do this if a hard disk is amber! Requires a restart which may is dangerous if a disc already is amber/failed. First replace the disc and let rebuild the filesystem
See this PDF: Kaleidescape-Quick-Reference-Retrieving-Diagnostic-Information
The output contains all network information

Third: Connect via serial and set back to DHCP (Kaleidescape KB article [K000027])

If the IP address of a Kaleidescape component cannot be determined, you can reset the IP address by connecting the RS-232 port of the component to a standard DB-9 serial port of a computer with a DB-9 serial cable. Use a straight-through cable for players and a crossover cable for servers. Then configure a serial-capable terminal emulator (e.g. HyperTerm or PuTTY) to 8 data bits, no parity, 1 stop bit (8N1), and no flow control. For a player or disc vault, set it to 19,200 bps and, for a server, set it to 115,200 bps.

Now execute the following commands (followed by [ENTER]) in the terminal emulator to view or set the network settings: (Always  copy and past the complete string!)
To get the device’s current network settings: 01/1/GET_NETWORK_SETTINGS:
To set a device to DHCP:  01/1/SET_NETWORK_SETTINGS:0::::::

To set a device to a static address, in this case IP address 192.168.1.222, Subnet Mask of 255.255.255.0, Gateway of 192.168.1.1 and primary and secondary DNS of 4.2.2.2 and 192.168.1.2 respectively:  01/1/SET_NETWORK_SETTINGS:1:192.168.1.222:255.255.255.0:192.168.1.1:4.2.2.2:192.168.1.2:

Once you have changed a component’s IP address, reboot it for the changes to take effect.